Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Enriquez

Round Rock,TX

Summary

Dynamic sales professional with a proven track record at Wells Fargo, excelling in team leadership and customer engagement. Recognized for enhancing client satisfaction and driving revenue through effective upselling techniques. Skilled in problem-solving and collaboration, consistently achieving sales goals while fostering a motivated team environment.

Overview

23
23
years of professional experience

Work History

Sale Associate

Macys Department Store
Dublin, OH
05.2017 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Lead Sales Associate

Wells Fargo
San Antonio
03.2010 - 01.2016
  • Worked with Team Manger as a subject matter expert to a team of up to 23 associates. Assist in associate assessment and development while ensuring compliance and performance guideline are met
  • Successfully maintain team motivation and sales goals by creating and coordinating personal team challenges.
  • Conduct Coaching and proactively apply sales and monitoring techniques to assis in associate development and overall team success..
  • Routinely identify and resolve escalated issues from customer and associates. Worked successfully with peers, management and other departments to meet and exceed business standards.

Sales Representative

Washington Mutual Bank
San Antonio, TX
01.2002 - 01.2006
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Robert E. Lee
San Antonio, TX
05-1995

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service

Languages

Spanish
Native or Bilingual

Timeline

Sale Associate

Macys Department Store
05.2017 - 12.2024

Team Lead Sales Associate

Wells Fargo
03.2010 - 01.2016

Sales Representative

Washington Mutual Bank
01.2002 - 01.2006

High School Diploma -

Robert E. Lee