Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Enriquez

Round Rock,TX

Summary

Dynamic sales professional with a proven track record at Wells Fargo, excelling in team leadership and customer engagement. Recognized for enhancing client satisfaction and driving revenue through effective upselling techniques. Skilled in problem-solving and collaboration, consistently achieving sales goals while fostering a motivated team environment.

Overview

23
23
years of professional experience

Work History

Sale Associate

Macys Department Store
05.2017 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Lead Sales Associate

Wells Fargo
03.2010 - 01.2016
  • Worked with Team Manger as a subject matter expert to a team of up to 23 associates. Assist in associate assessment and development while ensuring compliance and performance guideline are met
  • Successfully maintain team motivation and sales goals by creating and coordinating personal team challenges.
  • Conduct Coaching and proactively apply sales and monitoring techniques to assis in associate development and overall team success..
  • Routinely identify and resolve escalated issues from customer and associates. Worked successfully with peers, management and other departments to meet and exceed business standards.

Sales Representative

Washington Mutual Bank
01.2002 - 01.2006
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Robert E. Lee
San Antonio, TX
05-1995

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service

Languages

Spanish
Native or Bilingual

Timeline

Sale Associate

Macys Department Store
05.2017 - 12.2024

Team Lead Sales Associate

Wells Fargo
03.2010 - 01.2016

Sales Representative

Washington Mutual Bank
01.2002 - 01.2006

High School Diploma -

Robert E. Lee

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