Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Favela

Fillmore,CA

Summary

Efficient Scheduling Coordinator known for high productivity and completing tasks with precision. Possess specialized skills in time management, conflict resolution, and advanced scheduling software. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and client satisfaction.

Overview

10
10
years of professional experience

Work History

Scheduling Coordinator

Vista Center for Behavior Analysis
Newhall, California
07.2022 - 05.2024
  • Collaborated with other departments to coordinate resources when necessary.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Ensured the accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period, with correct pay codes.
  • Maintained up-to-date records of staff availability and time-off requests.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Developed effective scheduling processes to achieve production objectives.
  • Sent out frequent telephone or email reminders of scheduled sessions to clients.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Monitored employee attendance and time-off requests to ensure compliance with company policies.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Provided Zoom information to the therapist and clients for sessions.
  • Created and enforced scheduling policies and procedures to standardize operations.
  • Consulted with managers to resolve problems relating to employee performance.

Orthodontic Scheduling Coordinator

Hodges Orthodontics
Newbury Park, California
05.2018 - 06.2022
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Collected payments from patients in accordance with established policies and procedures.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Processed referrals to specialists when required by the dentist.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Scheduled and confirmed patient appointments and consultations.

Administrative Coordinator

Addison Behavioral Resources
Camarillo, California
10.2016 - 07.2017
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Provided administrative support to various departments within the organization.
  • Provided assistance during special projects or events as needed.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Answered phones and routed calls to appropriate personnel.
  • Greeted visitors upon arrival at the office and directed them accordingly.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed incoming mail distribution and outgoing courier services.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.

Dental Receptionist

Pacific Dental Services
Thousand Oaks, California
10.2014 - 05.2016
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Collected payments from patients in accordance with established policies and procedures.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Processed referrals to specialists when required by the dentist.
  • Performed administrative tasks such as filing documents, preparing reports.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Education

High School Diploma -

Fillmore High School
Fillmore, CA
06-2012

Skills

  • Scheduling software
  • Payroll administration
  • Resource coordination
  • Scheduling policies
  • Compliance verification
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Benefit eligibility management
  • Calendar coordination
  • Teamwork and collaboration
  • Deadline oriented
  • Mail handling
  • Calendar management

Languages

Spanish
Native/ Bilingual

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Timeline

Scheduling Coordinator

Vista Center for Behavior Analysis
07.2022 - 05.2024

Orthodontic Scheduling Coordinator

Hodges Orthodontics
05.2018 - 06.2022

Administrative Coordinator

Addison Behavioral Resources
10.2016 - 07.2017

Dental Receptionist

Pacific Dental Services
10.2014 - 05.2016

High School Diploma -

Fillmore High School

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