Lorena Fitch
Corona,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Insurance Underwriter
Pacific Specialty Insurance
10.2002 - 03.2012
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Collections Representative
Western Dental
05.2000 - 10.2002
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Processed and recorded new policies and claims.
Data Entry Specialist
Bally Total Fitness Corporation
09.1997 - 05.2000
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Accounts Payable Clerk
J J Macintyre Co
12.1995 - 09.1997
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Registered transactions and data on accounting database to track history and safeguard information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma -
Norwalk Adult School
Norwalk, CA06.1993
Skills
- Information Updates
- Scheduling Databases
- Insurance Knowledge
- Service Delivery
- Customer Inquiries
- Inbound Calls
- Accounts Payable and Accounts Receivable
- Data Entry Knowledge
- Spanish Interpreting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Insurance Underwriter
Pacific Specialty Insurance
10.2002 - 03.2012
Collections Representative
Western Dental
05.2000 - 10.2002
Data Entry Specialist
Bally Total Fitness Corporation
09.1997 - 05.2000
Accounts Payable Clerk
J J Macintyre Co
12.1995 - 09.1997
High School Diploma -
Norwalk Adult School
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