Lorena Freed
Port Orchard,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Office Assistant
Pacific Eyecare Of Port Orchard
02.2023 - 06.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
Team Member
Essence Of The Thymes
04.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Supervisor
UPS
02.2018 - 10.2022
- Personal Vehicle Delivery when approved
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Café Manager
West Hills Autoplex
04.2015 - 04.2020
- I was promoted to Manager of all 4 café
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Assistant Manager
West Hills Honda
04.2014 - 04.2015
- I requested an Assistant Manager position be created after seeing an overwhelming need for structure and staff support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to staff, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Barista
West Hills Honda
04.2012 - 04.2014
- I began this position as a part-time student
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Fred Meyer
10.2011 - 12.2012
- Duties: Customer relations, cash handling
- Reason for leaving: No hours available
Education
R.A. Long High School
Longview, WAHealth Information Management - Billing and Coding
Spokane Community College
Spokane, WASkills
- Microsoft Suite
- Email and phone answering skills
- Data Entry
- Time Management
- Organizing and Categorizing
- Administrative Support
- Appointment Scheduling
Quotes
- Do your damnedest in an ostentatious manner all the time. - George S. Patton
- By perseverance, and study, and eternal desire, any man can become great. - George S Patton
Work Preference
Work Location
RemoteImportant To Me
Career advancement4-day work weekFlexible work hoursWork from home optionTimeline
Office Assistant
Pacific Eyecare Of Port Orchard
02.2023 - 06.2024
Team Member
Essence Of The Thymes
04.2022 - 02.2023
Supervisor
UPS
02.2018 - 10.2022
Café Manager
West Hills Autoplex
04.2015 - 04.2020
Assistant Manager
West Hills Honda
04.2014 - 04.2015
Barista
West Hills Honda
04.2012 - 04.2014
Barista
Fred Meyer
10.2011 - 12.2012
R.A. Long High School
Health Information Management - Billing and Coding
Spokane Community College
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