Lorena Galvan-Diaz
Phoenix,AZ
Summary
Proven Interpreter and Customer Service Specialist with a track record of enhancing client satisfaction and fostering strong relationships, as demonstrated at Cyracom Intl. Expert in bilingual communication and client support, adept at resolving conflicts and providing tailored solutions. Achieves compliance and confidentiality, ensuring professional ethics in every interaction.
Overview
32
32
years of professional experience
Work History
Interpreter
Cyracom Intl
06.2016 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Customer Service Representative
Waste Management
11.2014 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Credit Consultant
CentryLink
12.1992 - 02.2013
- I worked under the name of Lorena Zamora.
- Conducted thorough credit analyses to identify issues, reduce risks, and optimize client creditworthiness.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
- Ensured compliance with all regulatory requirements by staying current on changes within the industry and updating policies accordingly. I worked under the name of Lorena Zamora
Education
Graduate Certificate - Legal Para-Professional
American Institute
Phoenix, AZ03.1992
High School Diploma -
Snowflake High School
Snowflake, AZ05.1984
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Interpreter
Cyracom Intl
06.2016 - Current
Customer Service Representative
Waste Management
11.2014 - 12.2015
Credit Consultant
CentryLink
12.1992 - 02.2013
Graduate Certificate - Legal Para-Professional
American Institute
High School Diploma -
Snowflake High School
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