Lorena A. Garduño
Lakewood,CO
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Excelled in demonstrating exceptional problem-solving skills and adaptability. Achieved significant improvements in program compliance and service quality, fostering inclusive environments and strong community relations.
Detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resource Resident Community Coordinator
Denver Housing Authority
03.2024 - Current
- Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Served as a liaison between residents and management, addressing concerns promptly and professionally.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Enhanced community engagement by organizing and executing various events and initiatives.
- Created engaging content for newsletters and informational materials distributed throughout the community.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Facilitated open forums for residents to voice concerns and suggestions, leading to a more inclusive environment.
- Maintained accurate records of community events, meetings, and communications for reference purposes.
Samaritan House of Denver
Catholic Charities of Denver
11.2022 - 03.2024
- Completed intake assessment forms and filed clients' charts.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Developed and implemented strategies to enhance quality of social services.
Early Childhood Health Services Associate
Catholic Charities of Denver
08.2010 - 03.2024
- Assist with the compliance and implantation of all health related services.
- Developed and implemented strategies to track and maintain consistent and accurate health records.
- Streamlined software applications and programs within the State of Colorado.
- Worked with a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed strong rapport with families and their children to create positive impressions.
Education
Bachelor of Science - Criminology & Sociology
Metropolitan State University of Denver
Denver, CO05-2018
Associate of Arts - Business Management
Red Rocks Community College
Lakewood, CO05-2016
Skills
- Oral and writing communication
- Event supervision
- Telephone etiquette
- Volunteer management
- Partnership development
- Administrative tasks
- Reliability
- Teamwork and collaboration
- Adaptability and flexibility
- Problem-solving
- Attention to detail
- Time management
- Conflict resolution
- Interpersonal communication
Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- Colorado Notary Public
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Human Resource Resident Community Coordinator
Denver Housing Authority
03.2024 - Current
Samaritan House of Denver
Catholic Charities of Denver
11.2022 - 03.2024
Early Childhood Health Services Associate
Catholic Charities of Denver
08.2010 - 03.2024
Bachelor of Science - Criminology & Sociology
Metropolitan State University of Denver
Associate of Arts - Business Management
Red Rocks Community College
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