Lorena Vargas
Altadena,USA
Summary
Experienced Medical Scheduler skilled in providing comprehensive support to patients, families, and physicians. Proficient in managing and organizing patient information, as well as efficiently coordinating and scheduling appointments. Strong organizational and multitasking abilities, complemented by a dedicated work ethic.
Overview
22
22
years of professional experience
Work History
Hospital Procedure Scheduler
Foothill Cardiology
10.2021 - Current
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
Front Administrative Coordinator
Foothill Cardiology
01.2008 - 10.2021
- Coordinate physician schedules with patient appointments
- Schedule and obtain authorization for cardiac studies and referrals
- Assist with patient's understanding of physician orders and instructions
- Assist back office and cardiac lab with orders, documentations, and preparing patient charts
- Assign tasks and direct calls to the appropriate staff
Pharmacy Clerk
Modern Health Pharmacy
01.2003 - 01.2007
- Handled large volumes of prescriptions via paper, oral, and electronic
- Immediate communication with physician offices to obtain authorizations and script refills
- Provided patients answers to inquiries and processed patient requests at a timely matter to guarantee satisfaction
- Managed administrative and clerical tasks
Education
High School Diploma -
John Marshall High School
06.2001
Skills
- Basic Life Support Certified
- OSHA Certified
- Bilingual in Spanish and English
- Managed administrative and clerical tasks
- NextGen EHR
- EPM
- EPIC
- Microsoft Office Suite - Word, Excel, Outlook
- Windows Applications
- EKG Tech
- AOSC/HST Case Coordination
Timeline
Hospital Procedure Scheduler
Foothill Cardiology
10.2021 - Current
Front Administrative Coordinator
Foothill Cardiology
01.2008 - 10.2021
Pharmacy Clerk
Modern Health Pharmacy
01.2003 - 01.2007
High School Diploma -
John Marshall High School
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