Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Gates

Deming

Summary

Office Administrator with expertise in HR policies and recruitment at ALTEN Energy Solutions USA. Successfully streamlined onboarding processes, enhancing employee engagement and satisfaction. Maintained optimal staffing levels while providing high-quality administrative support, driving team productivity and operational efficiency.

Overview

10
10
years of professional experience

Work History

Office Administrator

JRT NURSERIES
Lynden
10.2021 - Current
  • General office duties: Answering phones, sorting mail, filing paperwork, printing, and scanning.
  • Printing tags for shipping and potting as needed.
  • Assist the Shipping department with box shipments.
  • Help maintain/update the shipping schedule with accurate information.
  • Maintain the inventory accuracy through regular cycle counts and inventory controls.
  • Ensure all materials are properly identified and marked.
  • Monitor and evaluate inventory and crop readiness dates to ensure that as much product as possible is available to customers.
  • Oversee movement tracking and transplant crop counts throughout the nursery. Ensuring that plant material remains properly identified and up to date.
  • Responsible for receiving incoming inventory purchased or transferred from other locations.
  • Preparing a monthly safety meeting.
  • Maintaining employees’ files as confidential.
  • Communicate with the Canada HR Department regarding the new employee.

Sales Associate

Ross Dress For Less
Bellingham
08.2019 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Manage over 100 customer calls per day.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Office Administrator

ALTEN Energy Solutions USA
Bellingham
08.2020 - 10.2021
  • Delivered clerical support by handling a range of routine and special requirements.
  • Maintained detailed records of supplies and office equipment usage to inform budgeting and place orders for new supplies.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Reconciled account files and produced monthly reports.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.

Human Resources Assistant

Zodiac Aerospace
Bellingham
08.2018 - 02.2019
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process.
  • Organized 20 new employee orientation schedules for all new hires.
  • Prepared monthly termination lists to be added to permanent records.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for all hires, terminations, and title changes.
  • Posted positions through approved recruitment channels.
  • Assisted employees in registering for benefits programs through online portals.
  • Set up orientations and initial training for new employees.
  • Tracked various statistics and kept detailed records to support the human resources department.
  • Compiled employee records from individual departments to maintain central files.
  • Processed documentation for employee actions such as new hires, grievance resolutions, and terminations.
  • Recruited and screened qualified potential employees.

Assistant Human Resources Officer

T&T Supermarket Head Office
Richmond
09.2015 - 12.2017
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 20 new employees.
  • Devised hiring and recruitment policies for a 20-employee company.
  • Coordinated employee placements and administration.
  • Recruited, hired, and oversaw 20 staff by overseeing job interviews, conducting exit interviews, and leading onboarding sessions.
  • Assessed and aligned compensation packages to the market to attract highly qualified applicants for organizational vacancies.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach a resolution of grievances.
  • Briefed new hires on essential job information, such as company policies, employment benefits, and job duties.
  • Coordinated activities of the human resources team, distributing resources and personnel effectively across the organization to meet HR needs.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Recruited top talent to maximize profitability.

Education

Diploma - Human Resources Management

Vancouver Career College
Surrey, BC
09.2013

Skills

  • HR policies and recruitment
  • Database administration
  • Scheduling and support
  • Staff training and development
  • Documentation management
  • Account reconciliation
  • Client service and cash handling
  • Cash register operations
  • Problem solving
  • Multi-tasking

Timeline

Office Administrator

JRT NURSERIES
10.2021 - Current

Office Administrator

ALTEN Energy Solutions USA
08.2020 - 10.2021

Sales Associate

Ross Dress For Less
08.2019 - Current

Human Resources Assistant

Zodiac Aerospace
08.2018 - 02.2019

Assistant Human Resources Officer

T&T Supermarket Head Office
09.2015 - 12.2017

Diploma - Human Resources Management

Vancouver Career College

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