Lorena Gay

• Balanced accounts and conducted nightly audits to keep bookkeeping current
• Audited and balanced cash and credit transactions daily and reset register for next day's operations
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
• Assessed data and information to check entries, calculations and billing codes for accuracy
• Checked auditing discrepancies by reconciling cash drop and credit card transactions
• Managed inventory of keys and linens each day and included all necessary information on audit reports
• I'm reliable, flexible and very easy to learn and train
• Performed MOD duties.

• Worked with front desk s and night auditor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
• Managed customer complaints and rectified issues to complete satisfaction
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
• Responded to inquiries and room requests made online, by phone or email
• Computed guest billings and posted charges to room accounts
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.

• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
• Managed customer complaints and rectified issues to complete satisfaction
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
• Responded to inquiries and room requests made online, by phone or email
• Computed guest billings and posted charges to room accounts
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Worked two days per week night auditor with remainder of week as front desk agent
• Performed MOD duties
• Was room sales leader multiple months.

• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
• Managed customer complaints and rectified issues to complete satisfaction
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
• Responded to inquiries and room requests made online, by phone or byemail
• Computed guest billings and posted charges to room accounts
• Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to the supervisor
• Posted room charges such as food, liquor, and telephone calls based on individual customer actions
• Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members.
• Worked two days per week night audit and 3-4 per week as front desk/ customer servicer
• Was employee of the month for 2014 and 2015
• Experiences include front desk all shifts, night audit, reservations, customer service, pbx, MOD and housekeeping.

I have experience with aHousekeeper Supervisor for 8 months and then work at Front Desk.

• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
• Answered and directed incoming calls using multi-line telephone system
• Processed payments and updated accounts to reflect balance changes
• Maintained all financial records to verify timely clearance of all credit and debit activities.

• Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces
• Worked with speed and efficiency to meet all job requirements
• Sanitized bathrooms, kitchens and other germ-prone areas
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.