Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Golveo

Sylmar,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Sales Manager

VisioLogix
01.2021 - 10.2024
  • Completed daily cold calling and outreach to build sales pipeline.
  • Contributed to the development of new customer policies, streamlining processes for better efficiency.
  • Maximized the use of CRM software to track pertinent client details and ensure seamless handling of future interactions.
  • Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated, or upset customers.
  • Enhanced response times for customer emails through efficient organization and prioritization of tasks.
  • Collaborated with team members to identify trends in customer concerns, leading to improvements in products and services.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.


Territory Sales Representative

Municipal Emergency Services Inc.
01.2017 - 08.2019
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed the territory budget to support the development of regional and territory leads.
  • Contributed ideas, and offered constructive feedback at weekly sales and training meetings.
  • Expanded client base through strategic prospecting and effective networking activities.
  • Collaborated with cross-functional teams to ensure seamless customer experiences and optimized solutions for clients.
  • Facilitated customer service initiatives by addressing inquiries promptly and professionally.

Global Sales Manager

WOLFCOM
11.2011 - 08.2017
  • Optimized the use of CRM software for better pipeline management, accurate forecasting, and efficient communication within the team.
  • Expanded market share with thorough research, analysis, and identification of new business opportunities.
  • Conducted comprehensive market analysis to identify trends of competitor activities, and potential growth areas.
  • Managed complex negotiations involving multiple stakeholders while maintaining professionalism at all times during the process.
  • Participated in trade shows, conferences, and events to expand brand awareness on a global scale.
  • Trained and mentored junior staff members to improve overall team performance and enhance individual skill sets.
  • Built relationships with customers and the community. Establish long-term business growth.

Education

Associate of Arts -

Los Angeles Valley College
Van Nuys, CA

High School Diploma -

St. Genevieve High School
Panorama City, CA
05-1993

Skills

  • Verbal and written communication
  • Call Management
  • Email and Telephone Etiquette
  • Proficient in Microsoft Office
  • Documentation of Client Interactions
  • Client Support
  • Salesforce Proficiency

Timeline

Sales Manager

VisioLogix
01.2021 - 10.2024

Territory Sales Representative

Municipal Emergency Services Inc.
01.2017 - 08.2019

Global Sales Manager

WOLFCOM
11.2011 - 08.2017

Associate of Arts -

Los Angeles Valley College

High School Diploma -

St. Genevieve High School

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Lorena Golveo