Lorena Gongora Ochoa
Bradenton
Summary
I’m a motivated and reliable professional with strong communication and problem-solving skills. I excel at learning quickly, collaborating with teams, and delivering high-quality results under pressure. I bring energy, dedication, and a positive attitude to every task, ensuring that I contribute immediately and consistently to the success of the organization.
Overview
6
6
years of professional experience
Work History
Correctional Officer Sergeant
Hardee Correctional Institution
Bowling Green
11.2023 - 12.2025
- Supervise correctional officers and oversee daily security operations in assigned areas.
- Maintain safety and order by monitoring inmate behavior, housing units, movement, and activities.
- Conduct inmate counts, searches, inspections, and ensures compliance with FDC security procedures.
- Respond to emergencies and coordinates staff actions during incidents.
- Write and review reports, such as disciplinary reports and use-of-force documentation.
- Train, guide, and evaluate correctional officers to uphold FDC standards and professionalism.
Sales Canvasser
HomeNerds
Bradenton
01.2023 - 11.2023
- Conducted door-to-door outreach to identify potential customers and generate high-quality sales leads.
- Engaged prospects with clear product/service information, and addressed basic questions to build interest.
- Qualified leads by assessing customer needs, eligibility, and purchase readiness.
- Scheduled appointments or consultations for the sales team to close deals.
- Tracked daily activity, lead data, and follow-ups using company reporting tools.
- Represented the company with professional communication, customer service, and a positive, persuasive attitude.
Waitress
Wicked Cantina
Bradenton Beach
06.2022 - 02.2023
- Greet guests promptly, present menus, and provide friendly, attentive customer service.
- Take accurate food and beverage orders and entered them into the POS system.
- Deliver meals, refill drinks, and ensure guest satisfaction throughout the dining experience.
- Prepare tables by setting up linens, silverware, and condiments, and maintained a clean dining area.
- Process payments, handle cash and cards, and balance receipts at the end of shifts.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Resolve customer concerns professionally and supported a positive dining atmosphere.
Waitress
Harry's Grill
Anna Maria
01.2022 - 06.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Associate Banker
Chase Bank
Bradenton
09.2019 - 09.2021
- Assist customers with banking transactions, including deposits, withdrawals, and account inquiries.
- Promote financial products and services, such as loans, credit cards, and investment accounts.
- Resolve customer issues and inquiries promptly, providing excellent service and support.
- Balance cash drawer daily and maintained accurate financial records.
Education
Bachelor of Science - Forensic Studies And Justice
University of South Florida
Tampa, FL05-2023
Skills
- Bilingual (English and Spanish)
- Time management
- Positive and professional
- Effective communication
- Team collaboration
Timeline
Correctional Officer Sergeant
Hardee Correctional Institution
11.2023 - 12.2025
Sales Canvasser
HomeNerds
01.2023 - 11.2023
Waitress
Wicked Cantina
06.2022 - 02.2023
Waitress
Harry's Grill
01.2022 - 06.2022
Associate Banker
Chase Bank
09.2019 - 09.2021
Bachelor of Science - Forensic Studies And Justice
University of South Florida