Lorena Gonzalez
Chicago,IL
Summary
Detail-oriented machine operator with extensive experience in production monitoring and equipment operation. Demonstrated success in collaborating with teams to achieve production targets while adhering to safety protocols and maintaining quality control.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Uber Eats
Chicago, Illinois
03.2025 - Current
- Communicated with customers regarding delivery status and issues.
- Delivered food to customers promptly and efficiently.
- Handled customer inquiries and resolved delivery concerns professionally.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Machine Operator
Tootsie Roll Industries
Bedford Park, IL
05.2021 - 02.2025
- Operated machinery to enhance efficiency in production processes.
- Monitored equipment performance throughout shifts to ensure optimal functionality.
- Adhered to safety protocols to uphold a secure work environment.
- Collaborated with team members to achieve daily production targets.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
Assistant Housekeeping Supervisor
UPS
Willow Springs, Illinois
07.2018 - 04.2021
- Coordinated daily cleaning schedules, ensuring timely task completion for staff.
- Inspected rooms and common areas, maintaining cleanliness according to established guidelines.
- Trained new housekeeping staff on company standards, enhancing team efficiency.
- Implemented safety protocols, ensuring adherence to OSHA regulations for a secure workplace.
- Resolved customer complaints promptly, improving overall guest satisfaction.
- Assisted with hiring, training, scheduling, and evaluating housekeeping personnel.
- Organized special events requiring additional cleaning services and staffing support.
Education
GED -
Richard J. Daley College
Chicago, ILSkills
- Equipment operation
- Staff training
- Machinery operation
- Attention to detail
- Quality control
- Production monitoring
- Customer service
- Team collaboration
- Problem resolution
Languages
Spanish
Professional
Timeline
Delivery Driver
Uber Eats
03.2025 - Current
Machine Operator
Tootsie Roll Industries
05.2021 - 02.2025
Assistant Housekeeping Supervisor
UPS
07.2018 - 04.2021
GED -
Richard J. Daley College