Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Grahovac

Princeton,WV

Summary

.Motivated Shift Supervisor experienced in customer service environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Associate

Walmart
12.2022 - 07.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Bookkeeper

County Cutz
03.2021 - 12.2022
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

Bachelor of Arts -

Bluefield State University
Bluefield, WV
05-2022

Skills

  • Safety reviews
  • Shift reporting
  • Staff motivation
  • Business development
  • Sales monitoring
  • Cash handling expertise
  • Continuous improvement
  • Schedule management
  • Inventory management
  • Strategic planning
  • Document management
  • Staff management
  • Production management
  • Training and mentoring
  • Customer-oriented
  • Policy enforcement
  • Workplace safety
  • Cash handling

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

Associate

Walmart
12.2022 - 07.2024

Bookkeeper

County Cutz
03.2021 - 12.2022

Bachelor of Arts -

Bluefield State University

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