Lorena Guerra Hernndez
Naples,FL
Summary
Willingness to take on added responsibilities to meet team goals. Mediate interpersonal conflicts. Excellent communication and listening skills. Quick-thinking, Practical problem-solver with excellent issue and conflict resolution skills to drive team to success. Highly effective and knowledgeable in process improvement and Company Goal achievement. Reliable business professional with experience in project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Lvl 3
Advanced Air
01.2022 - Current
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Conditioned Air Corp
11.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashiering Team Lead
Bealls Dept Store
01.2018 - 11.2019
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2019
Skills
- Computer Skills
- Bilingual & Communication skills
- MS Word / MS Excel skills
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative Lvl 3
Advanced Air
01.2022 - Current
Customer Service Representative
Conditioned Air Corp
11.2019 - 12.2021
Cashiering Team Lead
Bealls Dept Store
01.2018 - 11.2019
High School Diploma -
Penn Foster Career School
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