Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Guerrero Lopez

The Bronx,NY

Summary

Dynamic Housekeeping Supervisor with a proven track record at Civilian Hotel, enhancing guest satisfaction through meticulous room inspections and effective staff training. Skilled in cleaning and sanitation, I foster a customer service-focused environment while ensuring health and safety compliance. Recognized for elevating team performance and maintaining high standards in cleanliness.

Overview

16
16
years of professional experience

Work History

Housekeeping Supervisor

Civilian Hotel
05.2022 - 04.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Housekeeping Supervisor

Crosby Hotel
10.2018 - 03.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Home Health Aide

Summit
02.2009 - 06.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Education

High School -

Colegio 6 De Marzo
Ecuador
02.1984

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Health and safety compliance
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Chemical handling
  • Dusting furniture
  • Housekeeping
  • Room inspection

Timeline

Housekeeping Supervisor

Civilian Hotel
05.2022 - 04.2025

Housekeeping Supervisor

Crosby Hotel
10.2018 - 03.2020

Home Health Aide

Summit
02.2009 - 06.2018

High School -

Colegio 6 De Marzo

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Lorena Guerrero Lopez