Summary
Overview
Work History
Education
Skills
Custom
Timeline
AdministrativeAssistant

Lorena Gutierrez

Riverside,CA

Summary

With a proven track record at Troy Roofing Inc, I excel in driving operational excellence and solar energy solutions, blending technical expertise in photovoltaic system installation with strong leadership in team performance enhancement. My strategic approach has consistently improved productivity and customer satisfaction, showcasing my ability to innovate and solve complex challenges efficiently.

Overview

6
6
years of professional experience

Work History

Operations Manager

Troy Roofing Inc
Covina , CA
11.2024 - 01.2025
  • Managed and monitored all Sunrun FSD cases, reviewed the SOW, and routed the services accordingly, whether it was a roof leak, interior drywall repairs, flooring, and carpet damages, including warranty calls.
  • Brought solar knowledge and experienced service technicians to Troy roofing.
  • Reviewed all FSD site audits and created roofing bids, solar R&R bids, interior drywall, and exterior stucco repair bids. Then I submit all bids to the Sunrun Salesforce portal.
  • I worked closely with all Sunrun CMs, team leads and Managers: April Fowley, McKenzie, Amanda B, Adam Ball, and Janae Dawson.
  • Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Supervised and coordinated activities of workers engaged in roofing operations, such as installation, repair and maintenance of roofs.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Delegated work to staff, setting priorities and goals.
  • Prepared and planned worksites to help jobs run smoothly.
  • Evaluated job performance of crew members, providing feedback, coaching and corrective action when necessary.
  • Monitored equipment operation during extraction process to detect problems.
  • Obtained specifications and directed work for construction crews.
  • Inspected completed work to ensure conformance with specifications and adherence to standard codes.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
  • Reviewed documents for accuracy and completeness prior to submission.
  • Provided timely feedback on process improvements or changes recommended by management personnel.

Operations Manager

Sunlux
Corona , CA
09.2018 - 10.2023
  • Overseen and supported all office staff, the owner, project managers, and services; reviewed all solar installations, inspections, and permits.
  • Routed, managed, and conducted all site audits, service and warranty FSD calls, RMA, and advanced RMA cases for solar equipment and batteries.
  • Communicated with Sunrun, SolarEdge, Enphase, LG, Tesla, and direct customers.
  • Reviewed and monitored all FSD claims, submitted results, and completion photos to our client portals. Sunrun, SolarEdge.
  • Familiar with all city and county jurisdictions in permitting, physical submittals, and online. Also, I am familiar with city-specific detailed requirements to pass inspection.
  • Configured complex PV system designs based on customer needs and industry standards.
  • Operated and trained on the Vision Express S5 engraver, I created solar equipment caution plaques in-house.
  • Performed maintenance, repairs and modifications to existing solar electric systems.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Troubleshot electrical issues related to solar electric components. Remotely and physically.
  • Reviewed blueprints to determine electrical component and wiring locations.
  • Evaluated electrical systems, equipment, and components to identify and resolve defects and safety risks.
  • Responded to emergency callbacks and provided onsite support.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.
  • Provided excellent customer service to ensure repeat business from customers.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Participated in team meetings and training sessions designed to improve overall efficiency of department operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Education

Some College (No Degree) - Effective Leadership & Supervisory Management

Chaffey College
Rancho Cucamonga, CA
04-2014

Some College (No Degree) - Business Writing & Communication

San Bernardino Valley College
San Bernardino, CA
11-2013

High School Diploma -

Rubidoux High School
4250 Opal Street
06-2000

Some College (No Degree) - Customer Service Academy

San Bernardino Valley College
San Bernardino, CA

Some College (No Degree) - Intermediate / Advanced Excel

Chaffey College
Rancho Cucamonga, CA

Some College (No Degree) - Economic Development Corporate Training

San Bernardino Valley College
San Bernardino, CA

Skills

  • Salesforce
  • Acculynx
  • Production
  • Performance monitoring
  • Health and safety compliance
  • Incidents management
  • Customer relationship management
  • Management
  • Maintenance planning
  • Supply chain logistics
  • Organizational management
  • Logistics management
  • Solutions development
  • Business strategy development
  • Process improvement strategies
  • Problem-solving
  • KPI tracking
  • Technical report writing
  • Solar panel maintenance
  • Electrical equipment testing
  • Solar tracking systems
  • Grid-tied system experience
  • Solar energy storage solutions
  • Site assessment
  • Permit application processes
  • Fault detection and repair
  • Quality control measures
  • National electrical code
  • Project management
  • Blueprint reading proficiency
  • Photovoltaic system installation
  • Contractor coordination
  • Electrical wiring expertise
  • System commissioning procedures
  • Battery backup systems
  • Preventative maintenance planning
  • Roof mounting techniques
  • Critical thinking

Custom

  • Currently Attending CSLS

Timeline

Operations Manager

Troy Roofing Inc
11.2024 - 01.2025

Operations Manager

Sunlux
09.2018 - 10.2023

Some College (No Degree) - Effective Leadership & Supervisory Management

Chaffey College

Some College (No Degree) - Business Writing & Communication

San Bernardino Valley College

High School Diploma -

Rubidoux High School

Some College (No Degree) - Customer Service Academy

San Bernardino Valley College

Some College (No Degree) - Intermediate / Advanced Excel

Chaffey College

Some College (No Degree) - Economic Development Corporate Training

San Bernardino Valley College

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Lorena Gutierrez