Lorena Guzman
Dallas,TX
Summary
Dedicated education professional with experience supporting student learning, classroom management, and academic development. Skilled in student engagement, communication, and providing individualized support to diverse learners. Passionate about improving student retention, success, and educational outcomes in higher education settings.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Dallas ISD
TX, TX
08.2025 - Current
- Managed classroom behavior to enhance student safety and engagement while enforcing school policies.
- Provided classroom instruction outlined in teacher's lesson plans.
- Collaborated with teachers to support instructional goals and classroom activities.
Bilingual Kindergarten Teacher
James R. Bilhartz Jr. Elementary
TX, TX
08.2022 - 05.2025
- Documented and monitored student progress and collaborated with families and staff to develop strategies supporting academic and personal growth.
- Delivered bilingual instruction aligned with district standards and student language proficiency levels.
- Maintained consistent communication with parents and support staff.
Patient Engagement Specialist
Axxess Technology Solutions
Texas, Texas
02.2020 - 07.2022
- Accurately entering data into computer systems, ensuring quick and precise recording of responses.
- Conducted outreach activities such as surveys, and one-on-one interviews with patients to identify areas of improvement.
- Prepared and and presented data- driven updates to team members, including initiating presentations with engagement strategies to encourage discussion and collaboration.
Assistant Manager
T-Mobile Amtel
03.2014 - 01.2020
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries promptly to ensure high satisfaction levels.
- Assisted team in managing daily operations and customer service initiatives.
- Monitored sales reports to identify trends and recommend improvements.
Education
Bachelor of Science - Interdisciplinary Studies
University of Texas At Arlington
Arlington, TX05-2017
Associate of Science -
Cedar Valley College
05-2014
Skills
- Student advising and academic support
- Differentiated instruction
- Team collaboration
- Data Tracking and student progress monitoring
- Problem-solving and conflict resolution
- MS Office
- Classroom management
- Bilingual instruction
Timeline
Substitute Teacher
Dallas ISD
08.2025 - Current
Bilingual Kindergarten Teacher
James R. Bilhartz Jr. Elementary
08.2022 - 05.2025
Patient Engagement Specialist
Axxess Technology Solutions
02.2020 - 07.2022
Assistant Manager
T-Mobile Amtel
03.2014 - 01.2020
Bachelor of Science - Interdisciplinary Studies
University of Texas At Arlington
Associate of Science -
Cedar Valley College