Lorena Hernandez
International Logistics Coordinator
Chicago,IL
Summary
To obtain a position with a company that will benefit from 15 years’ experience in the International Customer Service/ Logistics field. Highly organized and dedicated with a focus on providing exceptional customer service. Excellent time management skills and the ability to multi-task. Self-motivated work ethic with ability to work well independently or in team environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Logistic Export Coordinator
Leggett & Platt- Supply Chain
Chicago, IL
02.2022 - 05.2024
- Oversee the coordination of the Export shipments from A to Z
- Effectively communicate with Customers, Carriers, Freight Forwarders, and Co-workers both domestically and internationally
- Assist with the shipment process which include bookings quotes/rates, tracking/tracing, scheduling pickups, deliveries and Invoicing
- Assist with filling the AES (Automated Export System)
- Track containers in CMS using rail and port
- Schedule pickups and deliveries
- Monitor shipments through the dashboard for problems and exceptions
- Provide updates to clients on potential shipment delays in a proactive manner
- Follow up with customers to resolve shipment issues
- In-depth communications with, e.g., overseas agents/representatives, freight forwarders, customs broker, local pickup and delivery companies, regional trucking companies, line-haul providers
- Ensure compliance is always met for internal and external rules and regulations
- Maintain excel list of all Export shipments
- Knowledge of U.S
- Customs Regulations and Harmonized Tariff Schedule
- Enable the Accounting department to properly credit and bill A/R and A/P
- Handle the Export Billing
- Audit Invoices
- Maintain the Export SOP rates up to date
- Other assignments directed by management.
Export Customer Service
GCP Applied Technologies
02.2020 - 12.2021
- Handle all the Export shipments: Europe, Asia, Middle East, Central/ South America, MX, and USA
- Receive POs from Customer Service from Origin via Email
- Request booking to Freight Forward
- Work closely with Freight Forwarded
- Tracking or freight and processing invoices
- Follow company regulations for export documents
- Provide Shipping documents
- Work closely with the manufacture shipping plants
- Track and review shipping status to ensure timely departure and delivery of freight
- Ensure hazardous material shipment is checked and processed according to all applicable regulations under the Federal Regulations
- Enter Samples in SAP
- Handle Returns
- Credit Notes/ Debits
- Enter Orders in SAP for USA customers
- Send AES to Freight Forwards
- Ensure to provide Export Billing.
Customer Support Associate
Ingredion
08.2019 - 02.2020
- Confer with customers via email or telephone
- Process customer orders SAP system
- Serve as a liaison between external customers and internal functions to ensure customer satisfaction
- Communicate to customer of any shipment delay
- Seek to proactively identify issues, consider alternative solutions, and take corrective action to resolve and prevent recurrence of problems
- Collaborate with customer support team members in group problem solving and team activities
- Manage customer database and support cross training for account backup and/or transition
- Achieve the required KPI's that support Customer Experience and Commercial Excellence
- Ensure all customer complaints are tracked according to department and company procedures
- Participate in the 24/7 team rotational after-hours program for divisional customer and logistics support and account coverage flexibility from 7:00AM to 5:00PM CST
- Ensure the accuracy of order data and act as the expert for the order processing flow (system, processes and customer requirements) in collaboration with shared service center. Focus on data details, accuracy and automation to streamline process for accurate, efficient processing
- Utilize company and team databases to ensure standard operating procedures are followed, provide accurate information, and update documents/files as necessary
- Continuous improvement project engagement for process and performance improvements
- Handle returns (RMA's) for damage products or claim issues
International Logistics Coordinator
Viscofan USA
09.2009 - 12.2019
- Handled Domestic/International Customer Service Department
- Confer with customers by telephone or email
- Receive customer's Purchase orders from (USA, Central / South America, and Europe)
- Enter POs into our SAP system
- Send orders to production departments within the required lead time
- Keep track of inventory
- Follow up with the shipping department via email for order preparation
- Request quotes shipping ground/Ocean or Air
- Coordinate bookings with Freight Forwarders for Ocean or Air shipments
- Create commercial invoice, packing slip, BOL & SLI (Shippers Letter of Instruction)
- Ensure Master BOL or Waybill are correct before cargo arrives to avoid any holds at destination
- Backup for both departments to the following
- Maintain Customer file
- Enter Claims
- Do Returns (RMA's) for damage materials or claims issues
- Audit Invoices
- Handle Physical inventory for External Warehouse
- Audit external warehouses
- Traveled Domestic & International
- Import Shipments
- Maintain all aspects of the Import process (Air/LCL, FCL)
- Coordinate shipments with importers and customers
- Contacted carriers and steamship or airlines to obtain arrival information
- Communicate with customs broker to resolve any potential issues or delays
- Secure and dispatch truckers accordingly
- Issue arrival notices to warehouses
- Ensure all documents are filed on time
- Monitor shipments from Origin to Destination
- Maintain supplier file
- File all the Import shipments to company Insurance
- Audit freight duty and other miscellaneous bills.
Education
Some College (No Degree) - Business Administration And Management
Morton College
Cicero, ILSkills
- Export/ Import Operations
- Microsoft Office
- Excel
- MS Word
- Outlook
- SAP
- Salesforce
- CMS
- Power Point
- Lotus Notes
- Document Preparation
- AES Filling
- Freight Operations
- Cargo Booking
- Billing
- Rate Quotes
- Cost Calculation
- Credit Notes
- Audit Invoices
- Strong Organizational Abilities
References
Reference Available Upon Request
Languages
Spanish
Professional Working
Timeline
Logistic Export Coordinator
Leggett & Platt- Supply Chain
02.2022 - 05.2024
Export Customer Service
GCP Applied Technologies
02.2020 - 12.2021
Customer Support Associate
Ingredion
08.2019 - 02.2020
International Logistics Coordinator
Viscofan USA
09.2009 - 12.2019
Some College (No Degree) - Business Administration And Management
Morton College