Summary
Overview
Work History
Skills
Timeline
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Lorena Hernandez

Ruther Glen,VA

Summary

Dynamic and dedicated crew member with proven expertise in customer service and teamwork at Chick-fil-A. Recognized for enhancing operational efficiency and maintaining high sanitation standards. Skilled in multitasking and stock management, consistently delivering exceptional dining experiences while fostering a positive work environment. Committed to upholding food safety protocols and improving team performance.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Overview

22
22
years of professional experience

Work History

Crew Member

Chick Fill A
08.2023 - Current
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Taco Bell
05.2010 - 09.2017
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Crew Member

IHOP
08.2003 - 09.2007
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cleaning
  • Cleaning and sanitizing
  • Safety
  • Valid Driver's license
  • Performance improvement
  • Menu memorization
  • Cooking
  • Sanitation protocols
  • Stock management
  • Sanitizing

Timeline

Crew Member

Chick Fill A
08.2023 - Current

Crew Member

Taco Bell
05.2010 - 09.2017

Crew Member

IHOP
08.2003 - 09.2007

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Lorena Hernandez