Lorena Huerta De Reyes
1205 Joshua Dr Se Bondurant,IA
Summary
Accomplished professional with a proven track record at Des Lux Hotel, enhancing guest satisfaction through meticulous room maintenance and efficient team leadership in laundry operations. Skilled in cleaning techniques and customer service, adept at developing training programs that resulted in increased productivity. Demonstrates exceptional organizational and interpersonal skills, ensuring high standards of cleanliness and guest relations.
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
Des Lux Hotel
03.2017 - Current
- Cleaned and maintained bed linen by removing sheets and towels.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Laundry Supervisor
Des Lux Hotel
03.2016 - Current
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
Dispatcher
Dist Reyes Inc
05.2011 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Ensured prompt delivery by liaising with drivers and staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Childcare Provider
DayCare Works
01.2011 - 01.2013
- Developed strong bonds with families, delivering frequent progress updates.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained safe environment by rigorously following health guidelines.
Education
11.2007
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Maintenance coordination
- Cleaning techniques
- Supply inventory management
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant - Des Lux Hotel
03.2017 - Current
Laundry Supervisor - Des Lux Hotel
03.2016 - Current
Dispatcher - Dist Reyes Inc
05.2011 - 11.2024
Childcare Provider - DayCare Works
01.2011 - 01.2013
Dmacc - ,
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