Lorena Izquierdo
Summary
Experienced Secretary and Customer Service Representative with a strong focus on supporting both customers and patients. Bilingual in English and Spanish, with skills in communication, bookkeeping, and organization. Detail-oriented and committed to providing excellent service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secretary/Customer Service Representative
YM Granite & Marble
Rockledge, FL
03.2023 - 05.2025
- Managed client communications to build strong relationships and trust.
- Executed sales strategies that increased revenue through effective approaches.
- Scheduled appointments to enhance workflow efficiency and client interaction.
- Provided bilingual English/Spanish translations to ensure clear communication.
- Performed bookkeeping tasks to maintain accurate financial records.
- Created invoices for billing processes.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
High School Diploma -
Brevard Virtual School
Cocoa, FLSkills
- Client communication
- Appointment scheduling
- Bilingual translation
- Bookkeeping and invoicing
- Customer service
- Attention to detail
- Data entry
- Computer proficiency
Certification
- ESB Certification- Entrepreneurship & Small Business Certificate
- Notary Public License
- Notary Signing Agent Certificate
Timeline
Secretary/Customer Service Representative
YM Granite & Marble
03.2023 - 05.2025
High School Diploma -
Brevard Virtual School
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