Lorena Jaquez
Fletcher,OK
Summary
Knowledgeable Graphic Designer proficient in logos and branding materials. Offers complete business services to corporate clients, leveraging technical knowledge, creative eye for detail and current trends to deliver top-tier results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well trained with customer service, multitasking and time management abilities. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Assistant Grocery Manager
Homeland
Lawton, OK
01.2022 - Current
- Assisted with training of new staff.
- Developed strategies to increase customer loyalty and satisfaction.
- Implemented procedures for efficient checkout processes..
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions to drive culture of performance excellence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Supervised cashiers during peak business hours.
- Coordinated with other departments to ensure smooth workflow.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Delivered expert customer service to store patrons and assisted with locating desired items.
Graphic Design Intern
Cameron University
Lawton, OK
08.2023 - 12.2023
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Photoshop and Illustrator.
- Assisted in developing creative concepts that met client objectives while adhering to brand guidelines.
- Updated existing graphic designs according to changes requested by clients.
- Troubleshot technical issues related to graphic design software programs.
- Generated digital image files for use in digital and traditional printing.
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Produced projects for advertising and informational purposes.
- Reviewed final layouts, making improvements and suggestions as needed.
- Maintained company archive of collateral, previous project images or photos.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
- Studied photographs and other graphics to plan materials, products, or services.
- Determined size and layout of copy material and selected styles and size of fonts.
- Conferred with clients to determine requirements and layout designs.
Court Monitor
Urban Air Trampoline and Adventure Park
Lawton, OK
08.2020 - 01.2021
- Observed and reported any disturbances or inappropriate behavior on attractions.
- Assisted with security checks of individuals entering each attractions.
- Greeted guests and provided information regarding the attractions.
- Answered questions from guests about available services and amenities.
- Monitored guest behavior while on premises to ensure safety of all patrons.
- Attended training sessions as scheduled in order to stay up-to-date with current policies and procedures.
- Followed all guidelines related to customer service standards while interacting with guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Operated attraction equipment precisely to concur with operational procedures.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Provided physical assistance to visitors getting onto and off of rides.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Maintained organized lines at ride entrances and exits by directing guests accordingly.
- Adhered strictly to safety regulations set forth by the attraction park.
Office Manager
Williams
Elgin, OK
02.2019 - 09.2019
- Developed and implemented office policies and procedures.
- Supervised staff members and delegated work to staff, setting priorities and goals.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Education
Bachelor of Arts - Graphic Design
Cameron University
Lawton, OK05.2024
High School Diploma -
Elgin High School
Elgin, OK05.2019
Skills
- Creative Thinking
- Decision-Making
- Deadline Management
- Team Collaboration
- Adaptability and Flexibility
- Dependable and Cooperative
- Design Strategy & Research
- Concept Development
- Design Mockups
- Layout Design
- Rough Sketching
- Attention to Detail
- Logo Creation & Branding
- Photograph Modification
- Project Management
- Verbal and Written Communication
- Adobe Photoshop, Illustrator, and InDesign
Timeline
Graphic Design Intern
Cameron University
08.2023 - 12.2023
Assistant Grocery Manager
Homeland
01.2022 - Current
Court Monitor
Urban Air Trampoline and Adventure Park
08.2020 - 01.2021
Office Manager
Williams
02.2019 - 09.2019
Bachelor of Arts - Graphic Design
Cameron University
High School Diploma -
Elgin High School
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