Lorena Juarez
Lubbock,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Complex Community Federal Credit Union
Lubbock , TX
11.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Verified identity information on new accounts using established procedures.
Data Quality Control Specialist
Prosperity Bank
Lubbock , TX
03.2023 - 11.2023
- Reviewed data entry procedures to ensure accuracy and compliance with regulations.
- Reviewed and analyzed loan documents to ensure compliance with federal, state, and local regulations.
- Conducted detailed reviews of financial statements and other credit documents for accuracy and completeness.
- Performed quality control checks to ensure compliance with applicable laws and regulations.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Mortgage Jr Loan Processor
Alliance Credit Union
Lubbock , TX
07.2017 - 03.2023
- Reviewed loan applications and supporting documents to ensure accuracy of information.
- Analyzed credit reports and appraisals to determine borrower eligibility.
- Processed loan modifications, renewals, and extensions as requested by customers.
- Performed data entry into various systems related to loans processing.
- Maintained accurate records of all loans processed and updated database accordingly.
- Verified accuracy of title insurance documents prior to closing process.
- Ensured that all necessary documentation was received from borrowers prior to loan approval process.
- Communicated regularly with clients throughout the entire loan process.
- Participated in training programs designed to increase knowledge base around mortgage products.
Education
High School Diploma -
Plainview High School
Plainview05-2016
Skills
- Deadline-oriented
- Attention to Detail
- Documentation Management & Review
- Adapts quickly to any Environment & Situation
- Customer Service
- Excellent Communication
- Teamwork
Timeline
Member Service Representative
Complex Community Federal Credit Union
11.2023 - Current
Data Quality Control Specialist
Prosperity Bank
03.2023 - 11.2023
Mortgage Jr Loan Processor
Alliance Credit Union
07.2017 - 03.2023
High School Diploma -
Plainview High School
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