Lorena Labrador
Orlando
Summary
A highly motivated Computer Science student aiming to leverage technical skills and design thinking to create user-centered and intuitive digital experiences. Eager to learn and gain more experience in software engineering.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Dycom
08.2025 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Managing and provisioning access to data and software for the entire enterprise.
- Installed, configured and maintained computer systems and network connections.
Associate IT Support Specialist
Dycom Inc.
01.2023 - 08.2025
- Resolve hardware and software issues, ensuring a smooth user experience through use of Active Directory, Okta, Airwatch & more.
- Analyze user needs to suggest system improvements for better usability and accessibility.
- Collect user feedback to identify pain points, guiding user-centered IT support solutions.
Laboratory Technician
Stanton Optical
07.2022 - 03.2023
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Maintained documentation on tests performed in lab.
- Calibrated and maintained instruments to keep equipment fully operational.
Education
B.S - Computer Science
University of Central Florida
01-2027
A.A - STEM Pathway
Palm Beach State College, Dr. Floyd F. Koch Honors College
01.2023
Skills
- User research
- User-centered problem-solving
- Active Directory
- Basic programming knowledge
- Remote support
- Bilingual-Fluent (Spanish)
- Collaboration Skills
- Software installation
- Software diagnosis
- Systems analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Specialist
Dycom
08.2025 - Current
Associate IT Support Specialist
Dycom Inc.
01.2023 - 08.2025
Laboratory Technician
Stanton Optical
07.2022 - 03.2023
A.A - STEM Pathway
Palm Beach State College, Dr. Floyd F. Koch Honors College
B.S - Computer Science
University of Central Florida
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