Lorena Lago Perez
Hialeah,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Medical Assistant-Phlebotomist
Tu Salud Medical Center
Miami Gardens, FL
09.2023 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures and physician's instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered injections, medications and treatments as directed by the physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Scheduled appointments for patients via phone and in person.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Documented notes during patient visits.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant-Phlebotomist
Las Mercedes Medical Center
Hialeah, FL
07.2021 - 09.2023
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Performed quality control tests on collected specimens.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained a clean, safe, and organized work environment.
- Transported specimens following established protocol for temperature and light.
- Maintained accurate records of collected specimens and test results.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information into electronic medical records system.
Front Desk Receptionist
Las Mercedes Medical Center
Hialeah, FL
08.2020 - 07.2021
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Greeted visitors to provide information and direct to appropriate personnel.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Travel Sales Agent
Dime Cuba
Hialeah, FL
04.2019 - 08.2020
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
- Collected payment for transportation and accommodations from customers.
- Handled inquiries from customers regarding flight schedules, cancellation policies, visa requirements.
- Resolved customer service issues quickly and effectively to maintain top satisfaction rates.
- Booked transportation and hotel reservations using computer or telephone.
- Researched destinations, transportation options, hotels, car rentals, and other travel services.
- Informed customers about the latest offers available in the market through emails or phone calls.
- Coordinated with airlines to book tickets at discounted prices for clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Cashier
Discovery Clothing
Hialeah, FL
04.2018 - 04.2019
- Processed refunds for worn, damaged and broken merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed sales transactions to prevent long customer wait times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
GED -
Miami Springs Senior High School
Miami Springs, FL07-2016
Associate of Science - Nursing
EDP University of Puerto Rico
Hato Rey, PRSkills
- Phlebotomy
- Payment Collection
- Patient Scheduling
- Medical Billing
- Procedure Assistance
- Patient Flow Management
- HIPAA Compliance
- Data Entry
- Medical Transcription
- Electrocardiography (EKG)
- Understands Medical Procedures
- Diagnostic Procedures
- Medical Procedures
- Customer Service
- Quick Problem Solver
- Insurance Verification
- Appointment Setting
- Electronic Medical Records
- Vital Sign Monitors
- Specimens Collection and Processing
- Restocking Lab Supplies
Timeline
Medical Assistant-Phlebotomist
Tu Salud Medical Center
09.2023 - Current
Medical Assistant-Phlebotomist
Las Mercedes Medical Center
07.2021 - 09.2023
Front Desk Receptionist
Las Mercedes Medical Center
08.2020 - 07.2021
Travel Sales Agent
Dime Cuba
04.2019 - 08.2020
Cashier
Discovery Clothing
04.2018 - 04.2019
GED -
Miami Springs Senior High School
Associate of Science - Nursing
EDP University of Puerto Rico
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