Lorena Lang
Jacksonville,il
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kim’s Cafe. Proven ability to enhance guest experiences through attentive service and effective team collaboration. Expertise in safe food handling and cash management, consistently delivering high-quality meals under pressure while maintaining cleanliness standards. Able to remain calm in stressful situations while under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/ Cook
Kim’s Cafe
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cook
Elks Lodge 682
11.2022 - 12.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Pen Foster High School
02.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Team collaboration
Certification
I am certified in food handling, meaning I am spilling in properly storing, preparing, and cleaning in a food related environment
Timeline
Server/ Cook
Kim’s Cafe
12.2024 - Current
Cook
Elks Lodge 682
11.2022 - 12.2024
High School Diploma -
Pen Foster High School
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