Lorena-Leinaala Clark

Work History

Federal Express Ground

10.2018 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Reviewed shift reports to understand current numbers and trends.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Kubota Industrial Equipment

06.2013 - 11.2021

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Reviewed shift reports to understand current numbers and trends.

Zaxby's Restaurant

02.2005 - 04.2012

Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitored staff performance, providing final-say assessment over inquiries.
Served as principal stakeholder over organization's complete operations.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Spearheaded business-related aims to meet tactical planning initiatives.
Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.

Hylton Foods

05.2000 - 02.2005

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.

Department Of Veterans Affairs

02.1998 - 02.1999

Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Utilized DOD PIS to compose correspondence letters to explain current status of applications and request additional documentation.
Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.

United States Marine Corps

06.1985 - 02.1998

Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.