Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
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Frank Delgador

Surprise,Az

Summary

Highly adaptable and driven business professional with exceptional customer service and communication skills. Excellent leader with proven ability to work independently with minimal supervision. Experience in efficiently managing concurrent projects, time, and multitasking in extremely fast-paced environments. Exhibits proficiency in balancing diplomacy with expertise in process improvement, customer service, and problem-resolution.

Overview

7
7
years of professional experience

Work History

Cross Skilled Specialist

JP Morgan Chase
07.2022 - Current
  • Received inbound customer calls related to credit, debit and accounts receivable.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Recommended products and services to meet customers' credit and debit card and banking needs.
  • Implemented strategies to reduce risk of credit and debit card fraud and identity theft.
  • Supported customers with invoices, statements and other basic questions.

Client Care Specialist

JP Morgan Chase
09.2020 - 07.2022
  • Processed mortgage loan applications accurately and successfully for over two years.
  • Monitored pipelines to track and log status of loans.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

New Member Solutions Specialist

USAA
03.2020 - 06.2020
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Verified members and determined eligibility to become members of USAA
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.

Patient Financial Representative

Banner Gastroenterology
12.2018 - 03.2020
  • Accurately reviewed and updated patient and financial information.
  • Contacted guarantors to collect payments for past due accounts.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.

Systems Administrator

USAF
08.2016 - 07.2018


  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed new desktop systems and migrated data to new machines.
  • Maintained inventory of cell phones, laptops and peripheral equipment.

Education

Bachelor of Science - Technical Management Concetration of IT

DeVry University
Downers Grove, IL
10.2022

Skills

  • Employee Motivation
  • Customer Communication and Empathy
  • Service Ticket Tracking
  • Help Desk Support
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cybersecurity

Timeline

Cross Skilled Specialist

JP Morgan Chase
07.2022 - Current

Client Care Specialist

JP Morgan Chase
09.2020 - 07.2022

New Member Solutions Specialist

USAA
03.2020 - 06.2020

Patient Financial Representative

Banner Gastroenterology
12.2018 - 03.2020

Systems Administrator

USAF
08.2016 - 07.2018

Bachelor of Science - Technical Management Concetration of IT

DeVry University

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Frank Delgador