Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Longo

Summary

Detail-oriented Escrow Assistant with a strong background in closing coordination and relationship building. Enhanced client satisfaction through meticulous file management and effective communication. Skilled in multitasking and fostering teamwork, I streamlined processes to improve efficiency and reduce errors, ensuring successful transactions and loyal client relationships.

Overview

15
15
years of professional experience

Work History

Escrow Assistant

WFG National Title Company
05.2024 - Current
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance, HOA statements, payoffs and liens.
  • Maintained open communication with lenders, brokers and borrowers.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.

Escrow Assistant

DOMA Title to WFG Title
10.2021 - 11.2023
  • Prepared estimated closing statements for buyer and seller.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.

Administrator Assistant

C&J Care Home
01.2010 - 02.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.

Education

High School Diploma -

Livermore Highschool
Livermore, CA
06-1996

Skills

  • File management
  • Escrow knowledge
  • Relationship building
  • Professional ethics
  • Closing coordination
  • Time management
  • Customer service
  • Organizational skills
  • Teamwork and collaboration
  • Multitasking Abilities

Timeline

Escrow Assistant

WFG National Title Company
05.2024 - Current

Escrow Assistant

DOMA Title to WFG Title
10.2021 - 11.2023

Administrator Assistant

C&J Care Home
01.2010 - 02.2021

High School Diploma -

Livermore Highschool

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