Lorena Lopez
Summary
Friendly receptionist with background in various office settings. Knowledgeable about exceptional customer service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Easy going and enjoy working with others. Have a passion in creating systems to help facilitate productivity in the workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
TMI-Savvi
05.2012 - 03.2014
- Organize trade shows.
- Filing.
- Maintained clean, adequately stocked, and organized the sample shelves.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept detailed records of sales and customer information, updating database regularly to maintain top-notch service. Data entry, and purchase orders.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sale Associate
Tervis Tumbler Company
09.2011 - 02.2012
- Resolved customer problems and complaints.
- Maintain/run office in managers absence.
- Stock Coordinato r.
- Skilled at working independently and collaboratively in a team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Receptionist
Cameron Test-Automation
08.2010 - 12.2010
- Operate telephone switchboard/screen calls
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Call Center Associate
Melaleuca - The Wellness
05.2010 - 07.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Receptionist
National Cardiovascular Partners Lp Houston
01.2009 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company staff by copying, faxing, and filing documents.
- Schedule appointments.
- Assist Sales Team.
- Coordinator for luncheons.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted internal staff (Accounts payables/receivable) with clerical and administrative needs to maximize efficiency and team productivity.
Administrative Assistant
Quikserv Manufacturing
10.2008 - 01.2009
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Quoting
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Education
Brigham Young University - Idaho
Rexburg, ID07.2011
Skills
- Customer Communication
- Bilingual-English/ Spanish
- Schedule Management
- Data Entry
- Scheduling
- Team collaboration
- Multitasking capabilities
- Organizational skills
- Attention to detail
- Customer Service
- Customer Relations
- Clerical Support
- Tech-Savvy
- Professional Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator
TMI-Savvi
05.2012 - 03.2014
Sale Associate
Tervis Tumbler Company
09.2011 - 02.2012
Receptionist
Cameron Test-Automation
08.2010 - 12.2010
Call Center Associate
Melaleuca - The Wellness
05.2010 - 07.2010
Receptionist
National Cardiovascular Partners Lp Houston
01.2009 - 12.2009
Administrative Assistant
Quikserv Manufacturing
10.2008 - 01.2009
Bachelor of Science - Education
Brigham Young University - Idaho
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