Lorena Lopez

• Conducted thorough assessments to determine client eligibility for services and programs.
• Managed intake processes, ensuring accurate data collection and documentation in systems.
• Collaborated with interdisciplinary teams to streamline client onboarding procedures.
• Developed training materials for new staff on intake protocols and best practices.

Assist with patient files to process drug orders

- contact the doctor's office for any missing items required by orders

-contact patients to notify the steps in the process

- file faxes correctly in the states

Continuously develop communication between the team lead and other colleagues

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in, check-out, and billing payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.

• Welcomed patients to the front desk and engaged in friendly conversations while conducting the check-in process.
• Updated patient and insurance data and input changes into the company computer system Open dental while taking patient's payments and Sending insurance claims.
• Delivered administrative support to team members by making copies, faxing, organizing documents, and rearranging schedules.

• Coordinated and taught swimming lessons to kids ages from 6 months- 13 years old for a safe environment.
• Explained safety rules and procedures regarding activities to guests and parents to inform and educate.
• Maintained a clean pool with equipment and showers.
• Schedule and reschedule kids and inform instructors.
• Took payments and learned Swimming programs for anyone interested in swim lessons.

• Helped customers find specific products, answered questions, and offered product advice.
• Helped with purchases, returns, and exchanges during busy seasons and times throughout the year.
• Knowledge of products, sales, and inventory during normal business hours and night shift hours.

• Handled customer complaints with returns and exchanges while taking payments and keeping the cashier environment clean with returns.
• Processed fishing and hunting licenses.
• Trained and monitored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
• Set a weekly goal for incoming new rewards and credit cards from new customers.