Lorena Lopez
Phoenix,AZ
Summary
Dynamic team leader with a proven track record at Whataburger, enhancing service speed and team productivity through effective training and process improvements. Known for exceptional customer service and problem-solving skills, I thrive in high-pressure environments while maintaining a friendly, positive attitude. Dependable and adaptable, I excel in multitasking and organization.
Overview
1
1
Language
5
5
years of professional experience
Work History
Inventory Delivery
Tres Leches Cafe
Phoenix, AZ
05.2026 - 08.2026
- Reduced food waste significantly with meticulous inventory management.
- Oversaw inventory management, reducing waste by implementing just-in-time inventory practices.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Submitted orders for new inventory.
Team Leader
Whataburger
Tempe, AZ
09.2021 - 05.2026
- Supervised team operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented process improvements that enhanced team productivity and service speed.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Collaborated with team members to resolve complex issues efficiently.
- Trained new staff on best practices for customer service and company policies.
- Monitored customer feedback to identify trends and inform service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members on company policies and procedures, fostering a knowledgeable support environment.
- Managed customer complaints with empathy and professionalism, ensuring timely resolutions and positive experiences.
- Collaborated with cross-functional teams to improve product knowledge, leading to enhanced service delivery outcomes.
- Analyzed customer feedback to identify trends, providing actionable insights for service enhancements and operational improvements.
Education
High School Diploma -
Tempe High School
Tempe, AZ05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organization and time management
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Inventory Delivery
Tres Leches Cafe
05.2026 - 08.2026
Team Leader
Whataburger
09.2021 - 05.2026
High School Diploma -
Tempe High School