Lorena Lopez Merida
Calhoun,GA
Summary
Compassionate, bilingual healthcare professional with over 3 years of experience providing language interpretation and supporting patient understanding within a clinical setting. Skilled in patient advocacy, care coordination, and navigating healthcare systems. Proven ability to build trust across diverse populations and streamline communication between patients and care teams. Eager to bring empathy, efficiency, and strong interpersonal skills to this role.
Overview
5
5
years of professional experience
Work History
Spanish Interpreter
UNC Health Care
Chapel Hill, North Carolina
02.2022 - 07.2025
- Provided accurate Spanish interpretation for patient consultations and medical procedures.
- Facilitated communication between healthcare professionals and Spanish-speaking patients.
- Assisted in translating medical documents and informational materials for patients.
- Supported staff in understanding cultural nuances during patient interactions.
- Collaborated with multidisciplinary teams to enhance patient care processes.
- Ensured confidentiality while handling sensitive patient information during sessions.
- Participated in training sessions to improve interpreting skills and healthcare knowledge.
- Adapted quickly to various healthcare settings and diverse patient needs during assignments.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Advocated on behalf of clients in need of language assistance services.
- Interpreted phone conversations between people who spoke different languages fluently.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
Admin Specialist
UNC Health Care
Chapel Hill, North Carolina
10.2023 - 04.2024
- Scheduled appointments for patients using electronic health record system.
- Coordinated communication between patients and healthcare providers effectively.
- Managed patient inquiries and provided timely responses to routine questions.
- Assisted in updating patient information to ensure data accuracy.
- Organized daily schedules for multiple healthcare professionals efficiently.
- Maintained a welcoming environment for patients during check-in processes.
- Handled appointment cancellations and rescheduling with professionalism.
- Collaborated with team members to improve scheduling processes continuously.
- Coordinated patient referrals to specialists within healthcare networks.
- Reviewed insurance information and verified eligibility for services.
- Streamlined referral processes by implementing best practices in coordination efforts.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Ensured compliance with HIPAA regulations when handling patient information.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
Optical Technician
New View Eyecare
Pittsboro, North Carolina
01.2020 - 01.2022
- Assisted optometrists with patient examinations and vision tests.
- Managed patient records and scheduled appointments efficiently.
- Educated patients on eye care products and services available.
- Maintained and calibrated optical equipment for accurate results.
- Provided support during contact lens fittings and adjustments.
- Collaborated with team to ensure smooth clinic operations daily.
- Processed insurance claims and verified patient coverage promptly.
- Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
- Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
Education
High School Diploma -
SAGE ACADEMY
Siler City, NC06-2012
Skills
- Spanish interpretation
- Medical terminology
- Patient advocacy
- Patient scheduling
- Document translation
- Healthcare compliance
- Effective communication
- Referral coordination
- Cultural sensitivity
- Problem solving
- Team collaboration
Languages
Spanish
Professional
Timeline
Admin Specialist
UNC Health Care
10.2023 - 04.2024
Spanish Interpreter
UNC Health Care
02.2022 - 07.2025
Optical Technician
New View Eyecare
01.2020 - 01.2022
High School Diploma -
SAGE ACADEMY
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