Lorena Lorena Ruiz
Anaheim,CA
Summary
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses. Successful Company Owner with 9 years in food industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Small Business Co-Owner
Combos Pizza
09.2014 - Current
- Streamlined communication processes among team members using project management tools that improved overall productivity levels in daily tasks.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertisement.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Follow Controllable Profit, stay on budget: Restaurant expenses, labor, food cost,
- weekly Inventory.
Assistant Store Director
Johns Incredible Pizza
03.2020 - 02.2024
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Organization, cleaning list, shift meetings to communicate and resolve issues for all shift operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Negotiation with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Follow Controllable Profit, stay on budget: Restaurant expenses, labor, food cost and marketing.
General Manager
Chuck E Cheese
03.2018 - 03.2020
- Implemented operational strategies and effectively built customer loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monitored daily cash discrepancies, inventory, cleaning and organization
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Follow Controllable Profit, stay on budget: Restaurant expenses, labor, food cost and marketing.
General Manager
Chucke E Cheese
03.1998 - 03.2013
- Implemented operational strategies and effectively built customer loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monitored daily cash discrepancies, inventory, cleaning and organization
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Follow Controllable Profit, stay on budget: Restaurant expenses, labor, food cost and marketing.
Education
High School Diploma -
Gilbert High School
Anaheim, CA06.1990
Skills
- Social Media Marketing
- Small business operations
- Employee Relations
- Customer Retention
- Bilingual
- Problem-Solving
- Point of Sale (POS) system operation
- Delegating Assignments and Tasks
- Training and Development
- Customer Service Management
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Director
Johns Incredible Pizza
03.2020 - 02.2024
General Manager
Chuck E Cheese
03.2018 - 03.2020
Small Business Co-Owner
Combos Pizza
09.2014 - Current
General Manager
Chucke E Cheese
03.1998 - 03.2013
High School Diploma -
Gilbert High School