Lorena Luna
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Service Worker
Parent/Child Incorporated
08.2022 - Current
- Responsible abiding by PCI policies and procedures, as well as, adhere to Head Start ACF performance standards and TDFPS (Texas Department Of Family and Protective Services) Minimum standards and CACFP, relating to the family services of center
- Assist students, teachers, administrators and parents with registration process as needed
- Will actively promote the philosophy and goals of the program in order to help parents become active advocates for their children
- Will prepare and organize activities to ensure the delivery of needed services and to meet timelines and/or deadlines
- Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Early Stage Payment Reminder Service Rep
SWBC
02.2019 - 02.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and to answer questions regarding past due accounts
- Collect past due payments and/or payment arrangements to resolve delinquent accounts in an inbound/outbound call center environment
- Use sound judgement and follow client and corporate polices to determine suitable, accurate collection solutions and answer concerns in a timely manner
- accurately process electronic payments and internal transfers requests
Customer Advocate Associate
Speedy Cash Inc
02.2017 - 03.2018
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Enhance customer experience by greeting, engaging, and developing relationships with customers
- Process loan applications, check cashing, money orders/wire transfers and loan payments in a timely manner
- Process end of day reports to show cash drawer totals, sale receipts, check cashed and deposits made
- Ensure cash drawer is balanced is balanced and accurately matches store cash value total
- Adhere to other scheduled duties of the business such as clean workstation, lobby and break area
Education
High School Diploma -
San Antonio Can High School
San Antonio, TX06.2014
Skills
- Birthing Records
- Compassionate Care
- Economic Forecasting
- Social Justice
- Program Enrollments
- Updating Documentation
- Referral Coordination
- Medical Terminology Knowledge
- Professional Telephone Demeanor
- Customer Relations
- Product Organization
- Online Systems
- Electronic Information Systems
- Service Quality Improvement
Certification
- Certified Coding And Billing Specialist
Timeline
Family Service Worker
Parent/Child Incorporated
08.2022 - Current
Early Stage Payment Reminder Service Rep
SWBC
02.2019 - 02.2020
Customer Advocate Associate
Speedy Cash Inc
02.2017 - 03.2018
High School Diploma -
San Antonio Can High School
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