Lorena Machado

* Ability to use a high level of discretion and maintain all confidentiality * Patient check-in/Cash handling * Registration experience/Update

* Proven experience using patient scheduling systems, information retrieval, and data entry. Knowledge of medical records management

* Insurance eligibility and verification

* Flexible individual who is comfortable working in a large, complex organization

* Medical Terminology

* Independently analyze daily activities and set priorities based on current circumstances

* Knowledge of medical center processes, protocols and procedures

• Greeting staff, patients, and visitors
• Ensure all employees/patients/visitors entering the building are screened and following the face mask guidelines
• Administering COVID-19 screening questionnaire to each employee/patient/visitor
• Taking temperature with thermal thermometer per clinic protocol
• Escorting patients and visitors as necessary
• Other duties as assigned per Supervisor

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Vitalizing patients
• Data entry into Epic
• Managing medication refills requests via faxes and in- basket request
• Scanning documents into patient data
• Front desk duties as phones, messaging doctors
• Performed medical records management, including filing, organizing and scanning documents.
• Prioritized tasks
• Patient check in and discharge process
• Cash Drawer process
• Prepping instruments for Sterile Processing Department
• Assist with minor out-patient surgical procedures, as well as Moh's surgery
• Assisting Doctors with Excisions, Punch and Shave biopsies
• Simple and pressure dressing wounds, as well as patient discharge with wound care instructions
• Fibroscans
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Vitalizing patients
• Data entry into Epic
• Obtained client medical history, medication information, symptoms, and allergies.
• Called and faxed pharmacies to submit prescriptions and refills
• Prepping sterile trays for colonoscopy biopsies and assisting physician
• Prepping trays for pap smear and assisting physician
• Prepping instruments for sterile processing
• Scheduling and follow up appointments
• Patient check in processing
• Assist with minor out-patient surgical procedures
• Administer intramuscular/subcutaneous injections for patients prepped by nurses
• Front desk phones, messaging to doctors and doctors, as needed.

• Vitalizing patients
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Prepping sterile set up trays and Assisting Doctor for knee injections
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during lending process.
• Assisted customers with completing loan applications and other paperwork.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Processed loan applications and monitored progress from start to finish.