Javier Rolando Hernandez Sinay
Katy
Summary
Knowledgeable Cook with strong background in leading cooking shifts and maintaining high-quality food preparation. Successfully managed kitchen operations and ensured strict adherence to safety and sanitation standards. Demonstrated leadership through effective team coordination and problem-solving skills.
Experienced with managing high-paced kitchen environments and leading cooking teams. Utilizes culinary skills and leadership to ensure smooth operations and quality control. Strong understanding of kitchen safety standards and team coordination.
Overview
9
9
years of professional experience
Work History
E-Commerce Specialist
Iceberg LLC
07.2022 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Monitored trends in online retail to identify new opportunities for growth.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Researched and developed new products to meet customer demands.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
General Store Manager
RA Autocolor
07.2019 - 06.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Supervised and effectively trained 3 employees to decrease process lags and boost productivity.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cook Shift Leader
Donerky Mexican Restaurant
02.2016 - 12.2021
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food quality and presentation to maintain high standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
Line Cook
Monument Inn
03.2018 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
Education
No Degree - Computer And Information Systems
University of Galileo
Guatemala12-2010
High School Diploma -
La Place School
Guatemala10-2004
Skills
- Order fulfillment
- Product listing optimization
- Returns management
- Shipping coordination
- Performance reporting
- Returns handling
- Client relationship development
- Inventory management
- Data analysis
- Customer support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
E-Commerce Specialist
Iceberg LLC
07.2022 - Current
General Store Manager
RA Autocolor
07.2019 - 06.2022
Line Cook
Monument Inn
03.2018 - 06.2019
Cook Shift Leader
Donerky Mexican Restaurant
02.2016 - 12.2021
No Degree - Computer And Information Systems
University of Galileo
High School Diploma -
La Place School
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