Lorena Maltos
Fayetteville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Call Center Administrator
Ankle And Foot Centers Of Georgia
05.2016 - Current
- Answer agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitor and evaluate agent performance, providing learning or coaching opportunities.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Employee scheduling and managing time and attendance.
- Created various training materials to aid in scheduling process.
Education
Master of Science - Health Administration
South College
Knoxville, TN04.2024
Bachelor of Science - Health Care
South College
Knoxville, TN06.2023
Skills
- Administrative Support
- Network Intelligence
- Networking Systems Integration
- Maintenance Organization and Development
- Effective Communication
- Productivity Standards
- Interpersonal and Written Communication
- Customer Experience
- New Employee Training
- Monitoring Tools
- Customer Interaction
- Enforcement of Policies and Procedures
Languages
Spanish
Native or Bilingual
Timeline
Call Center Administrator
Ankle And Foot Centers Of Georgia
05.2016 - Current
Master of Science - Health Administration
South College
Bachelor of Science - Health Care
South College
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