Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Maltos

Fayetteville,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Call Center Administrator

Ankle And Foot Centers Of Georgia
05.2016 - Current
  • Answer agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitor and evaluate agent performance, providing learning or coaching opportunities.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Employee scheduling and managing time and attendance.
  • Created various training materials to aid in scheduling process.

Education

Master of Science - Health Administration

South College
Knoxville, TN
04.2024

Bachelor of Science - Health Care

South College
Knoxville, TN
06.2023

Skills

  • Administrative Support
  • Network Intelligence
  • Networking Systems Integration
  • Maintenance Organization and Development
  • Effective Communication
  • Productivity Standards
  • Interpersonal and Written Communication
  • Customer Experience
  • New Employee Training
  • Monitoring Tools
  • Customer Interaction
  • Enforcement of Policies and Procedures

Languages

Spanish
Native or Bilingual

Timeline

Call Center Administrator

Ankle And Foot Centers Of Georgia
05.2016 - Current

Master of Science - Health Administration

South College

Bachelor of Science - Health Care

South College

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Lorena Maltos