Lorena Marquez
Miami,FL
Summary
Skilled Administrative Assistant with proven expertise in customer service and data entry, honed at A&Y Property Management. Excelled in maintaining confidentiality and managing vital records, enhancing office efficiency. Demonstrated exceptional organizational skills and a commitment to outstanding client relations, ensuring seamless operations across departments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant in Reservations Duties
A&Y Property Managment
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Packages Room Duties
The Club at Brickell Bay
05.2023 - 12.2023
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Balanced multiple packaging projects, demonstrating effective prioritization skills.
- Utilized adhesive labels and other materials to package items.
Education
No Degree - Turismo
Centro De Capacitacion Del Turismo
Camguey,Cuba07-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Customer and client relations
- Office management
- Professional and mature
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Administrative Assistant in Reservations Duties
A&Y Property Managment
12.2023 - Current
Packages Room Duties
The Club at Brickell Bay
05.2023 - 12.2023
No Degree - Turismo
Centro De Capacitacion Del Turismo