Lorena Martinez
Spring,TX
Summary
Outgoing candidate with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership, outstanding customer service, and strong work ethic.
Overview
15
15
years of professional experience
Work History
Lead Intake Coordinator
Ipsum Investments- SI Therapeutics Infusion Center
06.2018 - 03.2023
- Created and implemented use of Standard Operating Procedures (SOP's), in order to reduce errors and improve department efficiency.
- Built highly-efficient administrative team through training, ongoing coaching, and patience with answering all ongoing questions.
- Appointed as main point of contact for all patients and referring providers offices in order to maintain high satisfaction scores, through application of superior conflict resolution and problem-solving skills.
- Resolved internal team issues through active listening and open-ended questioning, while escalating major problems to Supervisor and Management.
- Assisted department with processing new patient orders, and obtaining any missing information needed from provider's office, in order to move forward with obtaining insurance approval.
- Kept high average of performance evaluations, due to impeccable dedication, hard work, and passion for job.
- Created Party Planning Committee in order to celebrate every colleague's birthday / anniversary, along with holidays.
Logistics Coordinator II
BDP International
02.2012 - 05.2018
- Coordinated shipments from point of origin to final destination, while determining most cost-effective routes, overseeing transit times, and safety.
- Prepared accurate cost estimates for Ocean Export- international shipments, to provide client with exact fees and information.
- Handled pricing and routing for over 200 Ocean freight- International shipments every month.
- Readied master bills of lading, packing lists, and certificates of origin for each shipment, while maintaining compliance with US Customs and international regulations, for flawless customs clearance.
- Studied data and maintained current knowledge of relevant legislation, political situations or other factors that could affect Ocean freight shipping, including port strikes and closures.
- Established and built positive relationships with client, trucking companies and carriers, by providing open communication to facilitate smooth collaboration.
- Managed export of hazardous materials in compliance with applicable laws and regulations.
Administrative Support Supervisor
AfricaCTN-USA
01.2010 - 01.2012
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Collaborated in timely processing of billing and accounts receivables, and reconciliations via Quickbooks.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored and directed incoming mail and prepared outgoing mail.
- Managed over 30 phone calls per day, responded to inquiries from customers, vendors and other external contacts.
Ocean Export Coordinator
Commercial International Services
01.2008 - 01.2010
- Produced government issued, export certificates (Cargo Tracking Notes), for shipping lines and freight forwarders.
- Responsible for sending original documents to to clients daily, along with creating Airway bills.
- Entered data and produced over 100 invoices per day, using Quickbooks.
- Used Microsoft Office, for tracking spreadsheets to monitor information about customers, shipments and business activities.
- Answered multi-line telephone systems, routed calls, and took accurate messages.
- Performed faxing, photocopying, and filing duties.
Education
No Degree - Nursing
Prairie View A & M University
Prairie View, TXHigh School Diploma -
Reagan High School
Houston, TXSkills
- Bilingual- Fluent in English and Spanish with ability to translate
- Microsoft Office
- Quickbooks
- Advance MD
- WeInfuse
- HIPAA Regulations
- Staff Training
- Type by touch (60 wpm)
- Events Coordinator
- Office Support
- Professional Relationships
- Customer Service Management
Hobbies
Gardening, Meditating, and Exercising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Intake Coordinator
Ipsum Investments- SI Therapeutics Infusion Center
06.2018 - 03.2023
Logistics Coordinator II
BDP International
02.2012 - 05.2018
Administrative Support Supervisor
AfricaCTN-USA
01.2010 - 01.2012
Ocean Export Coordinator
Commercial International Services
01.2008 - 01.2010
No Degree - Nursing
Prairie View A & M University
High School Diploma -
Reagan High School
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