LORENA MARTINEZ

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

• DCF 45 Hours
• CPR

• Establish and enforce rules for behavior, and procedures for maintaining order.
• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
• Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
• Observe and evaluate children's performance, behavior, social development, and physical health.
• Read books to entire classes or to small groups.
• Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

References available upon request