Lorena Martinez
Gridley,CA
Summary
I'm an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues on time. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Waitress
Gridley Grill
07.2022 - 02.2024
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, and guiding restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, etc.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
GED -
Butte College
Oroville, CASkills
- Bilingual (Spanish/English)
- Strong Work Ethic
- Warm and Friendly
- Cleanliness standards
- Team Leadership
- Team Player
- Customer Service
- Good Under Pressure
- Strong multitasking
- Greeting guests
Certification
Certificates:
- Food Handler
- California Responsible Beverage Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Waitress
Gridley Grill
07.2022 - 02.2024
GED -
Butte College