Lorena Martinez

Vival solutions

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Organized resources, records and personnel to accomplish aggressive targets.
• Elevated company reputation through meticulous attention to detail in all aspects of work output.
• Maximized staff performance by assisting with training, onboarding, and performance evaluations.