Lorena Martinez
Grand Prairie,TX
Summary
Adept in multitasking and customer service, increased sales through upselling. Demonstrated adaptability, teamwork, enhancing customer satisfaction, and working independently. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Team collaboration and resolving issues with customers and management. Highly skilled at cleaning and organizing while addressing customer concerns with speed and professionalism. Committed to customer satisfaction to resolve complex issues. Maintain clean work areas and restocking supplies.
Overview
3
3
years of professional experience
Work History
Server (seasonal)
Lone Star Park
2024.04 - 2024.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Barback (seasonal)
Lone Star Park
2023.09 - 2023.12
- Assisted bartenders with drink preparation tasks, resulting in faster service for customers.
- Maintained cleanliness of all bar areas.
- Restocked ice, condiments, etc.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Busser (seasonal)
Lone Star Park
2021.04 - 2023.07
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Mountain View College
Dallas, TXHigh School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Beverage Preparation
- Wine service
- Multitasking
- Adaptable and Flexible
- Problem-Solving
- Cool Under Pressure
- Teamwork and Collaboration
- Active Listening
References
-Matthew Stuntzner (469-236-5241)
-Jared Cano (469-971-9946)
-Sabrina Serrano (469-456-9103)
-Lyanett Hernandez (469-798-1882)
-Jocsan Cano (469-657-1700)
Timeline
Server (seasonal)
Lone Star Park
2024.04 - 2024.07
Barback (seasonal)
Lone Star Park
2023.09 - 2023.12
Busser (seasonal)
Lone Star Park
2021.04 - 2023.07
Mountain View College
High School Diploma -
Grand Prairie High School
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