Lorena Martinez
Charlotte,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am a highly qualified and results-driven professional with robust interpersonal, communication, and problem-solving skills. Known for delivering exemplary customer service, mentoring colleagues, and consistently achieving company goals. I bring an energetic, goal-oriented approach and boast a proven track record across diverse internal functions. I am eager to leverage my experience and drive to contribute to a reputable organization, aiming to advance my career in a dynamic professional setting.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Property Manager
Westfield Thorngrove, LLC
Charlotte, NC
10.2018 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Leasing Consultant
Westfield Thorngrove, LLC
Charlotte, NC
12.2017 - 10.2018
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Developed marketing strategies aimed at increasing leasing activity within the community.
District Manager
Lycamobile
Charlotte, NC
06.2017 - 12.2017
- Adeptly oversaw the operations and performance of multiple retail locations within my district.
- With a strong focus on maximizing sales, optimizing customer service experiences, and ensuring compliance with company policies and standards, I consistently exceeded targets and contributed to the overall growth of the business.
- Through strategic planning and effective communication, I successfully implemented initiatives that enhanced operational efficiency and profitability across my assigned territory.
- My commitment to excellence and proven ability to drive results make me a valuable asset in steering Lycamobile towards continued success.
Store Manager
American Multiservices
Charlotte, NC
08.2013 - 05.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
Education
Real Estate Broker -
08.2023 - Current
Technology
03.2019
GED -
01.2016
Skills
- Communication
- Leadership skills
- Time Management
- Skilled multi-tasker
- Microsoft Office
- Critical thinking
- Organization
- Negotiation
- Team management
- Quick learner
- Decision-making
- Adaptable
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
The CE Shop - Real Estate Broker,
08.2023 - Current
Property Manager - Westfield Thorngrove, LLC
10.2018 - Current
Leasing Consultant - Westfield Thorngrove, LLC
12.2017 - 10.2018
District Manager - Lycamobile
06.2017 - 12.2017
Store Manager - American Multiservices
08.2013 - 05.2017
MY COMPUTER CAREER - , Technology
RESCARE - GED,
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