Lorena Martinez
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DSP
El Valor
07.2021 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Service Representative
Loya Insurance
07.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Technician
Braun Pharmacy
02.2020 - 07.2020
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier
Famsa Furniture
08.2019 - 01.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Shell Gas Station
03.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Receptionist
Symphony Residences of Lincoln Park
01.2017 - 01.2018
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with residents, and updated resident records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled transportation for the resident's medical appointments
- Maintained visitor log for entering and leaving facility for security purposes.
Assistant Food Runner
Levy's Restaurant
03.2015 - 10.2015
- Assisted in expediting orders from the kitchen when necessary, helping to maintain smooth workflow.
- Supported optimal table turnover rates by quickly resetting tables after guests departed.
- Ensured timely food delivery for guest satisfaction, anticipating needs and working closely with kitchen staff.
- Increased efficiency in the kitchen by prioritizing tasks effectively during high-volume service periods.
- Ensured compliance with all food safety and sanitation guidelines during every shift, maintaining a safe and clean working environment.
- Assisted in food preparation tasks when needed, following strict guidelines for presentation and quality standards.
- Kept track of inventory levels at service stations, replenishing supplies as needed to maintain seamless operations during busy shifts.
- Contributed to a positive work environment by maintaining a professional demeanor and assisting teammates as needed.
Teaching Assistant Volunteer
St. Michael The Archangel Church
09.2012 - 05.2013
- Collaborated with educators to develop engaging lesson plans for increased student participation.
- Encouraged student curiosity with thought-provoking questions and discussions.
- Fostered a positive learning environment by supporting teachers with classroom management and student engagement.
- Organized educational materials to create structured and inviting classroom space.
- Provided targeted support for struggling students, leading to increased confidence and academic success.
- Assisted in curriculum development, resulting in more engaging course materials and improved student outcomes.
Education
Associate of Arts - Psychology
City Colleges of Chicago
Chicago, IL01-2025
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Critical thinking
- CPR certification
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Self motivation
- First aid certification
- Continuous improvement
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Adult CPR/AED certification – American Red Cross.
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DSP
El Valor
07.2021 - Current
Customer Service Representative
Loya Insurance
07.2020 - 07.2021
Pharmacy Technician
Braun Pharmacy
02.2020 - 07.2020
Cashier
Famsa Furniture
08.2019 - 01.2020
Receptionist
Symphony Residences of Lincoln Park
01.2017 - 01.2018
Cashier
Shell Gas Station
03.2016 - 04.2019
Assistant Food Runner
Levy's Restaurant
03.2015 - 10.2015
Teaching Assistant Volunteer
St. Michael The Archangel Church
09.2012 - 05.2013
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Adult CPR/AED certification – American Red Cross.
- First Aid Certification
Associate of Arts - Psychology
City Colleges of Chicago
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