Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lorena Martinez Lucio

Waxahachie,TX

Summary

Influential Broker with outstanding negotiation and communication talents. Adept at developing effective marketing plans to promote properties and drive sales. Assists sellers in locating residential properties to meet needs and supports completion of all necessary paperwork. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pawn Broker

Uncle Dans Pawn
04.2018 - Current
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
  • Planned and led improvements to stop-loss delivery and reporting tools.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Managed team of 4 employees, overseeing sales, training, and professional growth of employees.

Storeroom Coordinator

Josey’s Contracting LLC
12.2021 - 08.2025
  • Ensured regulatory compliance with safety standards through regular audits of storage areas and implementation of corrective actions when necessary.
  • Optimized storage space utilization by reorganizing shelving layout and product placement based on demand patterns.
  • Reduced order errors by streamlining the receiving process, ensuring timely and accurate updates to inventory records.
  • Improved storeroom efficiency by implementing an inventory management system to track stock levels and reduce waste.
  • Developed relationships with key suppliers to ensure reliable delivery schedules, maintaining adequate stock levels during peak demand periods.
  • Maintained accurate documentation of all incoming and outgoing shipments, facilitating audits and ensuring full traceability of inventory transactions.
  • Managed a team of storeroom personnel, providing guidance and support while fostering a culture of accountability and continuous improvement.
  • Conducted root cause analyses of inventory discrepancies, implementing corrective actions to prevent recurrence and improve overall storeroom accuracy.
  • Collaborated with maintenance teams to ensure critical spare parts were readily available, minimizing downtime due to equipment failures.
  • Proactively addressed product shortages through close monitoring of stock levels, initiating purchase orders before critical low points were reached.
  • Supported production teams by promptly fulfilling requests for parts or supplies needed during assembly processes, reducing downtime caused by missing components.
  • Enhanced communication between departments by serving as a liaison for procurement, maintenance, and other stakeholders.
  • Implemented cycle counting program to continuously verify inventory accuracy, reducing the need for time-consuming annual physical counts.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Developed and maintained successful working relationships with colleagues.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Adhered to safety regulations and practiced safe work habits.
  • Performed weekly inventory counts to verify stock levels.
  • Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than 30-40 packages per day.

Pawn Broker

Cedar Hill Pawn
11.2016 - 04.2018
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
  • Planned and led improvements to stop-loss delivery and reporting tools.
  • Led cross-departmental and divisional workflows supporting risk management.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Researched items thoroughly and kept up-to-date on latest trends in marketing.

Daycare Teacher

Fire House Kids
08.2013 - 11.2016
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents through daily reports regarding their child.
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Developed age-appropriate activities and programs for children of ages 1 to 4 years old.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Helped new preschool children get used to classes by giving one-on-one support.

Education

High School Diploma -

Maypearl High School
Maypearl, TX
05.2012

Skills

  • Cost Calculations
  • Contract Negotiation
  • Price Analysis
  • Cost Evaluation
  • Price Negotiation
  • Records Management
  • Customer Service
  • Verbal and Written Communication
  • Data Gathering
  • Computer Skills
  • Decision Making
  • Coaching and Mentoring
  • Complex Problem Solving
  • Relationship Building
  • Service Sales
  • Complex Mathematics
  • Calm Under Pressure
  • Team Collaboration
  • Microsoft Office
  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Material handling

Accomplishments

  • Top 5 seller ranked in the company with over 500,000 in sales and productivity combined.

Certification

Forklift certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Storeroom Coordinator

Josey’s Contracting LLC
12.2021 - 08.2025

Pawn Broker

Uncle Dans Pawn
04.2018 - Current

Pawn Broker

Cedar Hill Pawn
11.2016 - 04.2018

Daycare Teacher

Fire House Kids
08.2013 - 11.2016

High School Diploma -

Maypearl High School