Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena martino

hialeah,Florida

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Bolay

Cashier & dependent
Miami Lakes, FL
11.2023 - Current
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.

2

  • Answered customer questions and provided store information.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Maintained a professional demeanor while handling customer calls.
  • Ensured compliance with company policies regarding computer use and security procedures.
  • Greeted customers in a friendly and professional manner.
  • Provided excellent customer service to all patrons.
  • Resolved customer complaints in a timely fashion.

Education

High School Diploma -

Dade Prep Academy
Cutler Bay, FL
06-2024

Skills

  • Communication
  • Decision-Making
  • Computer Skills
  • Customer Service
  • Excellent Communication
  • Multitasking
  • Public Speaking
  • Customer Assistance
  • Product Recommendations
  • Appointment Scheduling
  • Complaint resolution
  • Call Management
  • Grammar
  • Staff Training
  • Microsoft Excel
  • Customer Relations
  • Dependable and Responsible

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional

Timeline

Bolay

Cashier & dependent
11.2023 - Current

High School Diploma -

Dade Prep Academy
Lorena martino