Lorena Medina
Ontario,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Office Admin-Owner
P&L Towing and Transport Ontario
04.2016 - 04.2024
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Coordinated with multiple agencies to ensure efficient response times.
- Tracked vehicles and personnel using a computer-aided dispatch system.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Office Manager
Empire Recovery and Transport
Ontario
07.2015 - 09.2020
- Ensured compliance with applicable laws regarding employment practices.
- Conducted surveillance operations when necessary, in order to locate targets.
- Assisted other agents by providing support
- Maintained detailed records of all activities, including contacts made with debtors.
- Drove company vehicle safely during transport of recovered assets.
- Researched public records such as titles, liens, registrations in order to verify ownership information.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Answered customer questions regarding account discrepancies or problems.
Realtor-Loan Processor
Meritto Real Estate and Financial Services
Ontario
02.2004 - 08.2008
- Generated leads through networking activities, cold calling prospects, referrals.
- Conducted open houses and showings of properties to prospective buyers.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Answered inquiries from potential buyers regarding features of property listings.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Management Customer Service
Juan Pollo Restaurants
Pomona
01.1996 - 01.2007
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service
- Supervised and trained staff in customer service
- Resolved conflicts among employees in an effective manner.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Education
Bachelors in Business Management -
University of Phoenix
Ontario, CA11-2011
Associates in Business Administration -
Everest College
Ontario, CA09-2002
Skills
- Budget Administration
- Labor Relations
- Regulatory Compliance
- Business Management
- Marketing tactics
- Administrative Oversight
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Admin-Owner
P&L Towing and Transport Ontario
04.2016 - 04.2024
Office Manager
Empire Recovery and Transport
07.2015 - 09.2020
Realtor-Loan Processor
Meritto Real Estate and Financial Services
02.2004 - 08.2008
Management Customer Service
Juan Pollo Restaurants
01.1996 - 01.2007
Bachelors in Business Management -
University of Phoenix
Associates in Business Administration -
Everest College