Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Mendez

Coral Springs

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Harrah's Casino. Excelled in enhancing revenue through upselling and maintaining high standards of service. Skilled in cash handling and fostering a collaborative work environment. Demonstrated strong work ethic and exceptional guest engagement, significantly improving team productivity and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Harrah's Casino
04.2024 - 12.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced revenue through effective upselling of high-end items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

El Mezcal
02.2022 - 05.2023
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Production Operator

BD
04.2022 - 11.2022
  • Documented production information via daily system logs and discussed issues with management.
  • Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.

CNA

Emerald Nursing and Rehab
09.2021 - 10.2022
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Education

Columbus High School
Columbus, NE
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • High volume dining

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Harrah's Casino
04.2024 - 12.2024

Production Operator

BD
04.2022 - 11.2022

Server

El Mezcal
02.2022 - 05.2023

CNA

Emerald Nursing and Rehab
09.2021 - 10.2022

Columbus High School

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Lorena Mendez